We accepts payments via Etsy Direct Checkout where you can pay either with a credit card or PayPal all in the same place.
TO CANCEL AN ORDER:
Only orders that have not been shipped can be cancelled. Once the order has shipped I cannot retrieve it. If you want to cancel your order before it ships, please follow these steps:
1. If item has not yet shipped, go to " Your Account > Purchases & Reviews" to cancel your order.
All items ship 3 BUSINESS DAYS after payment is made unless otherwise indicated on the listing. Custom logo products ship in 5 days which is indicated on the listing and the ship-by date will be listed on the invoice.
SHIPPING COSTS FOR MULTIPLE ITEMS:
Please note that Etsy's shipping calculator consistently OVER ESTIMATES the cost of shipping multiple items at once (within the USA) although we provide precise weight and dimensions - the calculator tries to determine the box size(s) based on this information and it is often VERY wrong and places every item in a separate box. But we humans are way better at packaging and we refund shipping overages over $1. We apologize in advance to our USA customers for any alarming shipping costs you might encounter as a result of buying several of our products. Unfortunately, international shipping is crazy expensive and there is no getting around that *sad face*
TO ESTIMATE SHIPPING COSTS:
Place items in your cart and supply your zip code (USA) or country (International). You can remove the items if you decide not to purchase.
PROVIDE THE CORRECT SHIPPING ADDRESS AT TIME OF ORDER:
The Buyer is responsible for supplying us with the correct shipping address. If USPS indicates the address on your invoice is "unconfirmed", I will contact you (Buyer) asking for a correct address. If Buyer does not respond with a correct address by the date the item is due to ship, I will move the ship date out by 2 days and again request a confirmed mailing address. If I don't hear from the Buyer by the second ship date, I will be left to assume Buyer is no longer interested and will refund and cancel the order.
Once an item has shipped, it cannot be retrieved. We will not send out free duplicate orders to replace orders that went to the wrong address. When the order is returned to us, we can then forward it to the correct address after these conditions are met, 1) Buyer pays returned shipping charges, if any, and 2) Buyer pays shipping costs for order to be re-shipped to the correct address. If the wrong address was given at time of purchase and the Buyer needs the order right away, Buyer can place a duplicate order and a refund will be issued once the original order is returned to us.
Shipping costs are calculated based on the weight and the dimensions of the package and are calculated by USPS, the only carrier we have access to. Several shipping options for both domestic and international are available to you from your shopping cart. Please refer to the above, "SHIPPING COSTS FOR MULTIPLE ITEMS".
DOMESTIC and INTERNATIONAL SHIPPING:
We use the only carrier available to us, USPS. Tracking is included with all shipments and you will receive an email with the tracking number.
A NOTE ABOUT INTERNATIONAL SHIPPING: the USPS delivery estimates are for shipping the item to the destination country - meaning when it will be received in-country at customs. It is not an estimate for when it will arrive at your chosen shipping address (as told to me by our mail carrier). Our experience indicates international items approximately 2-3 weeks if we're lucky, but generally 3-4 weeks is the norm. We only have tracking information on international shipments if the destination country scans the shipment while it is being processed for delivery. Once it has entered the destination country, we are unable to get information on the whereabouts of the package other than the information provided if the package is scanned outside of the US. Packages held in Customs in the destination country are the responsibility of the Buyer.
CUSTOMS, VAT & OTHER TAXES:
We do not include them in the product price or the shipping cost. The Buyer is responsible for any and all customs, taxes and duties fees for importing our products into the Buyer's home country. The customs declaration information I put on the package will not contain false information for any reason. Packages held in customs are the responsibility of the Buyer.
GUARANTEE OF DELIVERY BY DATE:
We DO NOT guarantee any package will be delivered by any specific date, even if there is an "expected arrival" date listed on your tracking information. The USPS delivery dates are suggestions for delivery, not guarantees, and that includes EXPRESS shipping which should arrive 1-2 days guaranteed but sometimes it doesn't!
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We offer refunds of the purchase price 14 DAYS FROM DELIVERY. We do not refund shipping costs or returned shipping costs.
TO REQUEST A REFUND:
1. Send an email/convo indicating your intent to return the item BEFORE you ship the item back to us
2. Once you have notified us of intent to return, ship the item WITH A COPY OF YOUR RECEIPT and PLEASE email the tracking number to me so I can watch for it.
3. No refunds will be issued until we receive the returned item.
4. The Buyer is responsible for returned shipping costs which we do not refund.
5. All returned items must be in NEW and UNUSED original condition. Once we have reviewed the returned item(s) and determined they are in good condition the refund will be issued.
BREAKAGE DURING TRANSIT: (Please read these steps carefully)
Buyer must contact us within TWO days from date of delivery to report breakage during transit. TAKE A PHOTO of BOTH the packaging and the damaged product and email them to me. Depending on your preference, we will either issue a refund or dispatch an identical item at no cost to the buyer.
Aug 24, 2019
I can't believe how fast I received my order! I am so pleased with the quality of workmanship. The pictures do not do the finish products justice. I am re-entering the Art Show venue after being on hiatus for quite a while. I will have a display that I will be proud of. Great customer service and communication! I will definitely be a returning customer! Thank you Clint and Melissa 😊
Jun 21, 2019